Terms of Use
Before using the XEMII services, the platform user must accept the terms of use ensuring their perfect understanding. By clicking on the "Accept" option at the end of this page, the USER will agree to that term by accepting and linking to it.
SITE is not allowed to be used by persons under 18 and USERS with tax domicile in the United States of America.
These Terms of Use ("TERMOS") are the access and use rules of the XEMII website and application, which are owned by XEMII Digital Services Ltdda( XEMII ), registered under CNPJ No. 44.868.835/0001-33, and based at Alameda Santos 700, Bela Vista – St. Paul/SP, CEP 01418-200.
Here you will find the rules and procedures governing the relationship between you and us from XEMII by accessing our SITE. By accessing it, you, USER, adhere to the rules of use and behaviour described in this TERM and undertake to respect them.
· SITE: It's the electronic page developed and/or maintained by XEMII over the Internet and registered under the www domain.XEMII.with, and from the mobile device app available on the Apple Store and Play Store.
· SERVICES: XEMII through its SITE provides services to
There's no consulting on investments in that asset or any kind of asset.
· USER OR USERS: all persons who access or use the SITE provided by XEMII, with extensive civil capacity for the practice of civil acts, thus being able or not to accept this term and its terms and conditions, as well as the Privacy Policy.
· PERSONAL DATA OR PERSONAL DATA: any information that may lead to the direct or indirect identification of a natural person ("Title" or "Data Holder"). The concept includes (but is not limited to) name, e-mail, RG, CPF, any kind of identity document, phone, record data, address, image of people, among others.
· PRIVACY POLICY: means the standards and guidelines applicable to all USERs individuals using the XEMII SERVICES and SITE in relation to the processing and use of personal data and information.
· COMPLIANCE POLICY: means the rules and guidelines applicable to all USERs in the fight against money laundering, corruption and financing of terrorism.
2.1. The USER, in accepting this term, understands and accepts that this term may be modified as necessary at any time, with its full responsibility as periodic verification, especially before using the SITE.
2.2. XEMII can inform USER, via SITE and/or by e-mail,
on any relevant changes made to the TERM. In this sense, the THERMO will also indicate the date of the last amendment.
2.3. In the event that the USER has any objection to any provision specified in this TERM, even if it is subsequent to its acceptance, the USER shall immediately discontinue the use of the SITE, as indicated in this document.
2.4. Before you use XEMII services, USARlO, you must understand what Cryptoactive is, as well as have some knowledge of the market and take risks into account. We understand that the value of Cryptoactives can change over time and that the USER is aware of this circumstance and accepts it on his own and risk, consciously and informally.
2.5. XEMII provides buy-and-sell cryptocurrency brokerage services and does not conduct any investment consulting on that or any kind of asset. Therefore, intermediate operations through the SITE are entirely the responsibility of the USER.
2.6. Legal persons, represented by natural persons, when they are not legal representatives of the company (in accordance with their existing constituent acts), shall have access to the SITE conditional on the provision of the relevant authorizations by the legal persons to whom they are bound.
2.7. XEMII may at any time perform updates on the SITE whenever it wishes, or is required, as it may no longer be available, updated or even discontinued at any time. In the event of a discontinuation of the SITE, USERS will be informed in advance of 60 days.
2.8. The processing schedule for the requested bank transactions is 9:00 a.m. to 5:00 p.m. (banking schedule) Monday through Friday, except holidays. Now.
Cryptoactive transactions can be carried out by USERs, by means of:
Possession of balance at any time through SITE.
2.9. Tariffs and commissions will be charged according to the table provided on the https://xemiiex.com/suporte/taxas-e-limites/taxas-e-prazos-paratransacoes.
3.1. Following the XEMII Compliance POLICIES, for the use of the SITE, it is necessary to make a record, informing your personal information and address, and at least submitting identification documents by requesting additional documents, such as income proofs.
3.2. Once the USER record is approved, your personal account will be created, which can be accessed via login and password. Access data is personal and non-transferable, and it is the sole responsibility of the USER to use and guard it safely, responsibly and in good faith.
3.3. The USER is solely responsible for all activities carried out on your account and/or by your password.
3.3.1. USER shall notify XEMII immediately of any unauthorized use of its account and/or password, as applicable, or of any security breach related to SERVICE, account and/or password; and (ii) exit its account and log-off after the end of each account.
3.4. Only one USER account is allowed on the site. In the event that XEMII identifies the existence of more than one account on behalf of the same USER, XEMII reserves the right to suspend one or all of the accounts, in such a manner as to...
temporary or definitive, even if they are to be cancelled,
without giving prior notice to USER.
3.5. The information provided by the USER is your sole responsibility and will be handled and protected in accordance with the Privacy Policy. In the event of any irregularities in the filing of the record, omission of information, misinformation or wrong filling, XEMII may suspend USER access to the record area until the situation is settled, or even cancel the account.
3.6. The record on the XEMII website is free, however, validation of the data is required for the use of the SERVICES. In this regard, XEMII may conduct data verification procedures and request the USER to submit additional documents and information in accordance with its compliance policy. The XEMII may refuse a record without having to submit a statement of reasons.
3.7. The USER accepts and agrees that any transaction should be carried out so and only by the holder of the record, and the use of third-party data in the conduct of the record and/or transactions is blocked.
4.1. The SITE and the XEMII application, referred to as the SITE, is intended to mediate the purchase and sale of cryptocurrencies between the users of the SITE, through purchase and sale orders. The cryptoactives marketed by the SITE are listed on the page https://wwwwwww.XEMII.with/cryptomoyed. Attempting to send/receive unlisted cryptocurrencies could result in losses. Such losses shall not be the responsibility of the XEMII.
4.2. USERS will be able to make real or cryptocurrency contributions to their accounts.
on the SITE to carry out their transactions. They're called "counts" of the
USERS on the SITE the graphical indicative accounts of the actual balances and the USER Cryptoactives on the platform. The actual USER contributions should be made to XEMII through PIX. No other forms of contribution will be accepted, nor will transfers from third-party bank accounts be accepted.
4.3. In the event of confirmation of an attempt to transfer to XEMII by means of a cash deposit or by a third party other than the USER, XEMII shall cancel the deposited value, while retaining the equivalent of R$20 deposited as administrative expenses.
4.4. In the event of an unidentified cash deposit, XEMII will return the value only by a court decision proving the ownership of the funds.
4.5. Transactions relating to the purchase and sale of Cryptoactives are made by means of purchase orders and sales orders made by the USERS, respectively. Users who intend to sell their previously deposited Cryptoactive materials on the platform must register their respective purchase orders, as well as those who are interested in purchasing them must register on the site must register their respective purchase orders.
4.5.1. It's clear here that the negotiations are conducted directly between the USERS without the interference of XEMII. XEMII only acts on the offer of SITE for the negotiation and settlement of transactions.
4.6. To conduct the purchase/sale transactions on the SITE, USERS must have credits, in real or cryptocurrency, previously deposited in their accounts on the SITE. The actual/encrypted credit balances corresponding to the purchase/sale orders will be locked into the USER account until:
a) the purchase/sale transaction is consumed and the said balance is transferred to the seller/buyer USER account; or
b) in case the purchase/sale order has not been accepted and the user
buyer/seller to cancel.
4.7. Once a buyer accepts the SALES ORDER, the corresponding Cryptoactives will be transferred from the seller's USER account to the buyer's USER account. A sale operation cannot be undone or modified after its completion. Cancellation of a purchase/sale order can only be made before it is accepted by another USER.
4.8. Orders registered by USERS may be accepted by other USERS in whole or in part. If an ORDER is partially accepted, the seller USER may:
a) cancel ORDER; or
b) Keep the ORDER in place and expect other USERS to accept the remaining Cryptoactives for the same price as the ORDER.
4.8.1. It is not permitted to issue more than one SALES ORDER simultaneously for the same amount of Cryptoactive material.
4.9. XEMII may, at its sole criterion, set limits on USER inputs and transactions, as well as change them at any time, according to the parameters set by XEMII and by prior warning to USER.
4.10. In order to carry out real estate or cryptocurrency withdrawals from the SITE, the USER shall have the corresponding balance in his account and inform the bank details and Wallet address, being fully responsible for the accuracy and clarity of this information. The value of the loot will be blocked until the same is consumed, within a maximum of three (three) days for real and Cryptoactive, observing the specific period of the underlying Blockchain network of each cryptoactive.
5.1. The USER undertakes not to use the SITE for illicit purposes, nor to engage in money laundering, financing terrorist activities and/or organizations, drug trafficking, people and/or human organs and/or other crimes.
5.2. The USER claims to have full civilian capacity and to be over 18 years of age, being this minimum and irreplaceable condition for the use of the SITE. The USER claims to be aware that your account may be suspended or cancelled in the event of a civil disability.
5.3. The record will be made by the USER on the SITE by providing at least the following PERSONAL DATA: full name, CPF, e-mail address, bank details, photo ID.
5.3.1. XEMII may request and/or obtain other USER-related information in order to comply with legal, regulatory and/or judicial decisions, refine, prioritize and implement improvements to SERVICES, always in accordance with the relevant privacy and data protection standards.
5.4. The USER declares and ensures that all data and information provided by him to XEMII spontaneously or at the request of XEMII is true, accurate, current and complete.
5.4.1. The USER obliges himself to update his record information to XEMII, and exempts the company from any defects in the services provided from incorrect, incomplete or out-of-date information.
5.5. XEMII provides brokerage services for the purchase and sale of cryptocurrencies. In the case of a segment of risk, USARI recognizes and declares that at no time can XEMII be held liable for any loss, damage, loss and/or loss of profits that may result from the loss of the company.
eventually be suffered by him because of the transactions with
Cryptoactive through SITE.
5.6. XEMII, as well as the services provided by this one, is not a consulting firm for cryptocurrency investments. The USER is aware that the negotiations are on his own and risky, and exempts XEMII from any damage it may have caused to operate on the cryptocurrency market. XEMII strongly recommends that your USERS be informed of the operation of this segment, its development and its swing, before using the SITE SERVICES.
5.7. The USER states that he will not trace or collect data, use robots or extract any digital information about the SITE or its contents. Any use of the SITE and its contents diverging from that authorized in this instrument is permanently prohibited.
5.8. USER undertakes not to reproduce, modify, perform reverse engineering, compile, compile, compile, transmit, publish, sublicense, permit, authorize, lease, sell and/or distribute, or, in any other way not permitted in these Terms of Use, use or transfer, in whole or in any way.
6.1. XEMII states that it uses the necessary and appropriate technical and administrative security measures to protect the data that USERS share with it from improper, unauthorized and/or illegal access. The USER acknowledges that XEMII cannot be held responsible in any way for reasons other than its best, economically reasonable efforts, as to the integrity, timeliness and accuracy of such information.
6.2. XEMII is committed to making its best efforts to allow access to the SITE for 24 hours a day, seven days.
a week. Without prejudice that SITE navigation is interrupted, limited or
suspended for performing updates or system adjustments.
6.2.1. Despite all XEMII efforts, access to the SITE, like any Internet application, is not free from problems, caused by accidental, internal or external cases, major force cases or other cases not entirely controlled by XEMII. Under these conditions, you exempt XEMII in any disputes, yours or any third party, concerning interruptions, interceptions, invasions, spread of viruses, or other illegal acts.
6.3. XEMII is committed to providing technical support for clarification of the operation of the SITE and the services offered. It is up to USER to have prior knowledge of the use of the computer and its functions, as well as the operating system under which the system will be used. The appropriate configuration of the computer and/or mobile device with regard to the use of the SITE and the proper operation of the said computer is still presumed. In addition, the XEMII Technical Support does not address issues such as Internet connection, internal network and USER mobile computers/devices.
6.3.1. Technical support will respond to USER Monday through Friday, on business hours, via e-mail provided on the SITE, with XEMII committing itself to providing a response to requests for up to 05 business days, counting the call made by USER.
7.1. All intellectual property rights relating to the SITE belong to XEMII, being granted to USER only the limited right of use of the interface for the enjoyment of the SERVICES provided by it.
7.2. The SITE may be temporarily suspended for maintenance reasons. The
USER since now agrees with modifications, implementation of new resources, tools, improvements or corrections on the SITE, and that these will also remain the sole and exclusive property of XEMII . Misuse of any content or marks of XEMII is prohibited.
8.1. XEMII is committed to performing a reliable and secure SERVICE, however, it cannot be held responsible for (i) results produced by SITE, should it be affected by any kind of invasion/external/internal attack, virus or malfunction, data corruption, data theft; (ii) any fault arising exclusively from USER; (iii) integration of SITE with any third-party or USER software; (iv)Damage or damage resulting from administrative, managerial or commercial decisions taken by USER based on information provided by SITE; (v) problems in the USER physical and logical network; (vi) any liability for any loss or damage, loss or loss, or loss of profits or loss of profits, the causes of which may be attributed directly or indirectly to the supply, use or performance of the SITE; (vii) events defined in civil law as accidental or force majeure; (viii) dangerous and/or inappropriate use of SITE; (ix) technical factors that make it impossible to transfer and/or download SITE information, including Internet problems and/or other problems. (x) Delays from the transaction validation deadline in the underlying Blockchain networks.
8.2. In the event of suspicion of fraud or any other unlawful activity, XEMII may, in addition to using the legal measures that may, at the effective time of termination, retain any funds from USARI until the conclusion of its investigations or even close its investigation.
8.3. XEMII reserves the right to refuse the purchase request and to return the value transferred by USERS, as well as to cancel their accounts in the event of any indication of:
a) false, inaccurate, incomplete or misleading information provided by
USER;
b) indications of fraud;
c) no provision of additional information and/or documents after 3 days of application, without response from USER;
d) bad faith;
e) violation of any of the terms of this TERM;
f) use of the SERVICE in disagreement with the legislation;
g) USER involvement in fraudulent or illegal conduct;
9.1. The details of XEMII's privacy policy are listed in the Privacy Policy. By using the SITE, as well as agreeing to this Terms of Use, the USER agrees with the XEMII Privacy Policy and declares and accepts that the USER may collect and use the USER's personal data and information as outlined in the Privacy Policy, in accordance with the Act.709/2018.
10.1. The USER may request the cancellation of your account at any time. In this case, any balance, whether in real or in cryptocurrency, should be transferred to another account to be notified by USER. XEMII reserves the right to maintain mandatory custody information.
10.2. In the event of a suspension of the account on suspicion of fraud or illegality, the balances may be blocked, without prejudice to the adoption of lawful measures.
10.3. The inability or mere liberalization to enforce any provisions of this TERM does not constitute waiving of rights, and may be required to comply at any time.
10.4. In case any provision of this term is deemed impracticable or invalid,
that provision shall be invalidated in isolation and shall not affect the rest of the provisions.
10.5. This TERM and the relationship between the Parties shall be governed by the laws of the Federative xemii, mainly the Civil Code and the Consumer Protection Code.
10.6. The Parties shall elect the St. Paul County Forum as the sole authority to resolve any disputes and/or claims involving the Parties in relation to the SERVICE.
10.7. The USER agrees with that term, accepting and binding on him, and the XEMII Privacy Policy.
Term
These Terms and Conditions are for the purpose of stipulating the rights and obligations of the Company and its members in relation to the terms and conditions of use of the dbx24 Exchange and dbx24 Exchange services provided by Corexfy Co., Ltd. (will be stated as “the company” from now on)
This agreement is between the member and the service operator, dbx24. It means that you have read, understood and aaccepted all the services, privacy policy on how we collect, use, process and disclose your personal information and that you agree to its services provided through the dbx24 website (https://www.dbx24.com), API (https://api.dbx24.com).
This agreement is legally binding so it is crucial that you read the contract and its contents carefully before you embark on using the company site. By registering, gaining access to and starting to use our service means that you are showing consent to our terms and conditions stated on the contract.
If you do not agree to these terms and conditions please request to cancel your membership at dbx24 and stop to use its service.
If you would like a detailed description about dbx24, please refer to the license information and company introduction on the website.
dbx24 has the authority to change the details of the agreement at any time freely. dbx24 holds the responsibility to update any changes on the terms and conditions, and needs to announce any changes or new information on the website, and to notify their members regarding these updates. If the member continues to use its service, it means that they are agreeing to and giving consent to the updated agreement and its terms.
In order to become a member of dbx24, you need to be over 18 years old, and must be an individual, company or other enterprise who has the capability to hold legal liability to comprehend the terms and conditions. If not, the member and the member’s guardian must take legal responsibility for the results caused due to the member’s actions dbx24 has the authority to cancel or freeze the member’s account in addition to claim the member and the member’s guardian for compensation.
By accessing and using the services provided by dbx24, you acknowledge and declare that you are not on the list of trade or economic sanctions such as the UN Security Council sanctions list or the OFAC (US Department of the Treasury). dbx24 reserves the right to choose which markets and jurisdictions to operate.
Services to certain countries can be restricted or denied. The contents of this Agreement shall not be excluded from the laws of the country in which you are located. dbx24 maintains a position to prevent prohibited users from accessing dbx24 and the services provided by dbx24.
Prohibited countries: US, North Korea.
dbx24 provides an online digital asset trading platform for products commonly known as cryptographic tokens, digital tokens, or encrypted currencies. dbx24 functions as a trading platform provider and is not a buyer or seller in the transactions between members. dbx24 is not a market maker. Traders must register their account with dbx24 and deposit their digital assets before commencing the transaction. Traders may request withdrawals of digital assets in accordance with the restrictions set forth in the Terms of Use.
Although dbx24 will strive to maintain the accuracy of the information posted on the website, but cannot guarantee the reliability, perfection and compatibility, and accuracy of its content and will not compensate for any loss or damage. The information related to dbx24 website may be directly or indirectly changed without any prior notice, and has its main purpose in helping the members to independently make their decision. dbx24 does not provide investment advice services and as stated on other websites and telecommunications media sources, dbx24 does not hold any accountability for the use or interpretation of the information as specified on the website or other communication medium. All users of dbx24 must be aware that there is a risk associated with the transaction.
dbx24 emphasized on the security of the platform to ensure the security and continuity of its service, however does not take responsibility for malicious hacking, terror attacks, and other unexpected circumstances
dbx24 has the authority to cancel, trade back or block all physical trading in case a suspicious transaction has been detected. dbx24 has no right to demand a password or request a transfer of funds that does not exist on the platform.
Members agree to the fact that dbx24 does not hold accountability in case of situations mentioned above arise. By agreeing to use the service dbx24 provides, members are giving consent that all information regarding dbx24 and its Terms are true and accurate.
All users must register their accounts at dbx24 before they start their use on the site. In order to register an account, members must provide their real name, electronic email address and password and needs to agree to the Terms and sign on the Privacy Policy. Depending on certain conditions or situations or at the discretion of the individual, opening bank accounts may be denied.
When you register an account at dbx24, it is required for you to consent to share personal information that was collected. This information is used to detect money laundering, terror financing, fraud and other financial crimes, especially on the dbx24 platform. In addition to providing this information, in order to facilitate compatibility with world industry standards for data retention, members agree to allow such information to be retained for five years after the termination of the account and for the term of the account. A member agrees that the identity of a member may be verified or other inquiries may be made to protect the member and the company from financial crimes such as fraud.
The information we collect from you may include name, address, contact info. telephone number, user name, identification card issued by the government authorities. By providing the above information the member must be able to verify that the information is true and not forged. After registering, members must prove that the information they provided are up- to- date in case of any changes. In case the information is not true or correct, and suspicion arises that the information provided by the member is not true or correct, outdated or incomplete, dbx24 may send notice to the member to correct, delete the relevant information, and in some cases delete all information. If you are unable to contact us through the contact information provided by yourself, you are solely responsible for any loss or expense incurred while using the dbx24 Service. Member acknowledges and agrees that if any changes are made, obliges to keep all information up-to-date.
Only members who have completed their email verification are allowed to use their accounts. dbx24 reserves the right to temporarily suspend, freeze or cancel a member's account. Therefore, dbx24 is not liable for these accounts.
dbx24 is committed to maintaining the safety of user funds entrusted to us and maintains industry-standard security for the platform. Members are responsible for safekeeping their dbx24 accounts and passwords, and dbx24 will not be held liable for damages caused by the disclosure of dbx24 accounts and passwords due to member's negligence.
Members must agree to the following
dbx24 will not be held responsible for any loss or consequences resulting from your failure to comply with the above account security provisions.
dbx24 reserves the right to resolve issues and disputes at its sole discretion. Some issues include violating the rights of others, violation of laws and regulations, unusual transactions, and other issues not expressed or mentioned in these Terms and Conditions. You are agreeing to bear the cost that incurred during the resolution process.
Regulations for using Davit Service
Member agrees to abide by the following commitments while using dbx24 Services.
If a member's breach of contract causes damages to a third party, the Member shall have full legal responsibility in his / her name and shall not cause dbx24 to suffer damages, fines or any additional costs. If dbx24 has suffered a loss due to an alleged infringement or has been subject to penalties imposed by administrative authorities, you must reimburse dbx24 for losses and expenses, including attorneys' fees.
dbx24 holds the right to charge fees upon the members that use its service. dbx24 reserves the right to impose service charges on users who use the Service. The fees charged to users who use the Service are adjusted at the sole discretion of dbx24.
dbx24 does not provide any form of guarantee related to the reliability of its technology, accuracy, perfection while trading. dbx24 simply provides a platform in which it makes it possible to trade cryptocurrencies and receive all types of information regarding cryptocurrency. Care must be taken to consider the relevant investment risks, trade information and the validity of investment decisions prior to using the services dbx24 provides.
dbx24 will not be held liable for any loss arising out of any of the following, including:
In no event shall dbx24 be liable for any service interruption or delay caused by external factors, such as periodic network maintenance or power outages, natural disasters, service provider issues or government actions.
All official and public announcements, news, promotions and information related to competitions and Air drop notices can be found on the notice board, and it is recommended that all members regularly subscribe to it. dbx24 does not take any responsibility or compensate for members who did not subscribe to the publishings and due to their own fault was made to incurr a loss to themselves.
Whenever the member decides they would like to discontinue the use of its service or does not agree to the Terms and Conditions stated on the contract, members are allowed to terminate the contract by making a request through Manage Information Menu within the service or simply by contacting customer support.
The Company shall deal with the request to terminate their membership according to the relevant laws and regulations. However, the Company shall not be liable for any damages incurred by the Company without the intention or negligence from the Company in the process of canceling the use of its service according to the member's request.
The Company may restrict the use of the Service by setting a time when the following reasons occur and may request corrective action. If you do not make a correction within a reasonable period of time despite the request for correction or if you repeatedly made the violation more than 2 times, you may cancel the contract.
Upon termination of the contract, all benefits received through the use of the service will expire and the company will not compensate for it.
When the termination of the contract is completed, all personal information of the member will be deleted except for the part which the company needs to hold according to the related laws and personal information processing policy.
If the company decides to terminate the user agreement, the company may retain the member's information for a certain period of time in case a member makes an objection and needs to receive and process it but after the period has elapsed, may delete all information (except for cryptocurrency selling/buying details).
It is your responsibility to comply with local laws regarding the legal use of dbx24 in your jurisdiction. You must also acquire all aspects of taxation, withholding, collection, reporting and remittance to the appropriate tax authority within the scope of local law. All users of dbx24 and its services must acknowledge and declare that their sources of funding were done a legitimate manner and were not derived from illegal activities. dbx24 maintains a partnership with law enforcement authorities around the world and will not hesitate to capture, freeze, or terminate accounts and funds of users investigated by legal authorities.
dbx24 may, from time to time, publish and amend its privacy policy on the dbx24 Platform, as the Privacy Policy is an integral part of this Agreement. The latest version of our Privacy Policy is always available on our website.
Except for cases in which dbx24 has breached its trust, members will be exempted from any claims received through 3rd parties and compensation requests from affiliates including dbx24. As mentioned in the service description, dbx24 is committed to maintaining its data integrity on the site, but does not guarantee the information and services provided by that platform. dbx24 shall not be liable for errors resulting from the use of the Services.
If members encounter any problems or questions while using the service, or would like to share their opinions, please contact the Notice board through 1:1 Query.
Privacy
This Privacy Policy explains how dbx24 Holdings Limited (“dbx24”) collects, uses, shares, and protects user information obtained through the dbx24.com website. The terms “we,” “us,” and “our” refer to dbx24 Holdings Limited and its affiliates. When we ask for certain personal information from users it is because we are required by law to collect this information or it is relevant for specified purposes. Any non-required information you provide to us is done so voluntarily. You decided whether to provide us with these non-required information; you may not be able to access or utilize all of our Services if you choose not to.
By using the Site, you consent to the data practices described in this Privacy Policy. On occasion, dbx24 may revise this Privacy Policy to reflect changes in law or our personal data collection and use practices. If material changes are made to this Privacy Policy, the changes will be announced by posting on the site. We will ask for your consent before using your information for any purpose that is not covered in this Privacy Policy.
The latest privacy policy has incorporated elements from the General Data Protection Regulation (GDPR) as we act in accordance to its personal information processing rules within the European Economic Area (EEA).
Information you provide to us at registration
When you create a dbx24 Account, you provide us with personal information that includes your contact information (Email Address, name, and a password). You can also choose to add a phone number for SMS or Google Authenticator account to be used for 2FA verification for improved security.
Information we collect when authenticating user identity
To comply with global industry regulatory standards including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter Terrorist Financing (CTF), dbx24 requires user accounts to undergo user identity authentication for both Personal & Enterprise-level accounts. This entails collecting formal identification.
Information we collect as you use our services
Through your use of the dbx24 platform, we also monitor and collect tracking information related to usage such as access date & time, device identification, operating system, browser type and IP address. This information may be directly obtained by dbx24 or through third party services. This service usage data helps us our systems to ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.
For all personal and enterprise user accounts, we collect transaction information including deposit snapshots, account balances, trade history, withdrawals, order activity and distribution history. This transaction data is monitored for suspicious trading activity for user fraud protection, and legal case resolution.
We use the information collected to deliver our services and verify user identity.
We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information and transaction-related information.
We use the information collected to protect our platform, users’ accounts and archives.
We use IP addresses and cookie data to protect against automated abuse such as spam, phishing and Distributed Denial of Service (DDoS) attacks.
We analyze trading activity with the goal of detecting suspicious behavior early to prevent potential fraud and loss of funds to bad actors.
Respect for the privacy and security of data you store with dbx24 informs our approach to complying with regulations, governmental requests and user-generated inquiries. We will not disclose or provide any personal information to third party sources without review from our legal case team and/or prior consent from the user.
We actively measure and analyze data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform’s performance and to resolve issues with the user experience.
We continuously monitor our systems’ activity information and communications with users to look for and quickly fix problems.
We use personal information collected, like an email address to interact with users directly when providing customer support on a ticket or to keep you informed on log ins, transactions, and security. Without processing your personal information for confirming each communication, we will not be able to respond to your submitted requests, questions and inquiries. All direct communications are kept confidential and reviewed internally for accuracy.
It is very important for us and our customers that we continually review, investigate and prevent any potentially prohibited or illegal activities that violate our Terms of Service. For the benefit of our entire user base, we carefully enforce our agreements with third parties and actively investigate violations of our posted Terms of Use. dbx24 reserves the right to terminate the provision of service to any user found engaging in activities that violate our Terms of Use.
dbx24 has implemented a number of security measures to ensure that your information is not lost, abused, or altered. Our data security measures include, but are not limited to: PCI Scanning, Secured Sockets Layered encryption technology, pseudonymization, internal data access restrictions, and strict physical access controls to buildings & files. Please note that it is impossible to guarantee 100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.
If you suspect that your personal information has been compromised, especially account and/or password information, please lock your account and contact dbx24 customer service immediately.
We are committed to respecting the freedoms and rights of all our dbx24 users who have placed their trust in our service. If you should have any questions or concerns regarding this Privacy Policy, or if you would like to file a Data Protection request, please refer to our FAQ and contact us on our Support Page.